State Farm® Insurance Agent Wayne Cottrell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Steve Kerrigan
November 22, 2024
5
out of
5
rating by Steve Kerrigan
"I had an absolutely incredible experience working with the agency. I couldn’t be happier with the results. I highly recommend them to anyone seeking insurance solutions!"
We responded:
"Thank you so much for your fantastic review, Steve! We’re thrilled to hear about your positive experience working with Debra. Her dedication to understanding each customer's unique needs and providing tailored recommendations is exactly what sets her apart. We're glad she made the process smooth, stress-free, and effective for you. We truly appreciate your recommendation and are grateful to have Debra as part of our team. If you ever need anything else, don’t hesitate to reach out! Thank you again for your kind words!"
Lauren
November 19, 2024
5
out of
5
rating by Lauren
"The employees at Wayne Cottrell State Farm are amazing! I actually had Progressive insurance for a while but switched back after not liking the very impersonal approach. I am so happy that with Statefarm I always get a live person on the phone right away and don’t have to select a lot of automated prompts to get me to someone. I had an accident backing into someone and Statefarm made the situation entirely stress free. I do not want to think what it would have been like dealing with it through a different insurance company."
We responded:
" Thank you so much for your kind words, Lauren! We’re thrilled to hear that your experience with our team has been so positive. We truly believe in offering personal, responsive service, and it’s wonderful to know that made a difference for you. We're especially glad we could make your accident situation stress-free — that's exactly what we aim to do for all our clients. Thank you for trusting us with your coverage, and please know we're here for you anytime you need assistance!"
Betsy Wilson
November 18, 2024
5
out of
5
rating by Betsy Wilson
"Debra is a pleasure to work with."
We responded:
"Thank you for the five-star rating, Betsy! We appreciate your positive feedback and are delighted to know you had a great experience with us."
Dustin Blackwell
November 14, 2024
5
out of
5
rating by Dustin Blackwell
"The customer service has been amazing and I appreciate that I’m always able to connect with a live person"
We responded:
"Thanks Dustin! We appreciate the recommendation, and I love to hear that my team's customer service is always top notch. Thanks again!"
Tad Clodfelter
November 13, 2024
5
out of
5
rating by Tad Clodfelter
"Great office!"
We responded:
"Thank you for the great review, Tad! We appreciate it."
Stacy Rankin
November 12, 2024
5
out of
5
rating by Stacy Rankin
"This is an amazing office and working with Deb was such a great experience! Highly recommend!!"
We responded:
"Thank you for the wonderful review, Stacy! We're so glad to hear that you had a great experience working with Deb. She truly strives to provide exceptional service, and it's fantastic to know that she made a positive impact. We appreciate your recommendation and look forward to assisting you again in the future! "
Shari Broomes
November 7, 2024
5
out of
5
rating by Shari Broomes
"First of all … like a good agent Azira Taylor was there. She is my agent and super awesome at what she does. She’s has been accommodating, patient and persistent in assisting me . Ms Taylor went above and beyond as per usual in all my insurance needs. at this point she is family ! And will be treated as such . Thank you my State Farm lady / agent / sister ."
We responded:
"Thank you so much for your amazing review, Shari! We're thrilled to hear that Azira has been such a great help to you and that she’s made such a positive impact. She truly goes above and beyond for her clients, and it’s wonderful to know you consider her part of the family! We appreciate your trust and loyalty, and we’re always here to assist you whenever you need. Thanks again for sharing your experience!"
Shannon Young
November 7, 2024
5
out of
5
rating by Shannon Young
"This office is amazing. They really care about their customers and are amazingly responsive. I recently worked with Deb Shockley on an issue and she was easy and fun to work with. Definitely choose Wayne Cottrell State Farm!"
We responded:
"Thank you so much for the wonderful review, Shannon! I’m so glad to hear that you had a great experience working with Debra—she truly makes sure every client is well taken care of. We always strive to be responsive and provide excellent service, and I’m happy to know we met your expectations. I really appreciate your recommendation, and if you ever need anything, don’t hesitate to reach out. Thanks again for choosing us!"
Lydia
November 6, 2024
5
out of
5
rating by Lydia
"I highly recommend Debra Shockley. When answering our insurance questions she was professional, thoughtful, and thorough."
We responded:
"Lydia, thank you for your wonderful review! We’re so glad to hear that Debra provided you with thorough service. She truly takes pride in making sure all questions are answered, and your feedback is greatly appreciated. Thank you for recommending her, and if you ever need anything else, we’re always here to help!"
Julie Ruhlin
November 5, 2024
5
out of
5
rating by Julie Ruhlin
"This State Farm Office is terrific! I recently worked with Deb and she was super responsive to my concerns and addressed my questions quickly. Highly recommend this office to anyone who values being able to actually talk to an agent who really cares."
We responded:
"Thank you so much Julie! I'm thrilled to hear that our team was able to provide you with the responsive and caring service we strive for. It means a lot to us that you recognize the personal touch we aim to bring to each interaction. We truly appreciate your recommendation and look forward to continuing to serve you in the future!"
Steven Knesovich
November 1, 2024
5
out of
5
rating by Steven Knesovich
"I have been with Wayne Carrol State Farm office for 30 years. Over that time I never had any problems that they were not willing and able to resolve quickly. Haven’t had many problems with State Farm as a whole as a customer of over 41 years. The Wayne Carrol office has been and still is a reliable and comforting partner for me thru the years. They help me with all my auto and home insurance and reaches out for any changes to my policies. When the office changes, the quality of service remains high. Highly recommend this office."
We responded:
"Steven, thank you so much for the five-star review! It means a lot to me and my team to know that we’ve been able to support you for so many years. We strive to provide reliable and efficient service, and I’m glad to hear that we’ve met your expectations. Your long-term trust in us is truly appreciated, and we’re here for all your insurance needs whenever you need us. Thank you for the recommendation!"
Anusha Bapatla
November 1, 2024
5
out of
5
rating by Anusha Bapatla
"I can’t thank Joy and Debra enough for their incredible support and dedication. We found ourselves in a bind when our previous insurance dropped us unexpectedly, and they stepped in to save the day! Despite the last-minute urgency, they worked swiftly to get us a new quote that not only met our needs but also offered the best deal possible. Beyond their quick turnaround, they go above and beyond by regularly checking in and sending reminders about important notifications, which is a huge help in case we overlook anything. Their professionalism and commitment to making the process easy and stress-free make them truly exceptional. Highly recommend Joy and Debra!!"
We responded:
" Thank you so much, Anusha, for your glowing review! We’re thrilled to hear that our staff were able to assist you during such a stressful time. Their dedication to providing swift support and ongoing communication truly sets them apart. Your recommendation means a lot to us, and we’re here to help whenever you need anything in the future. Thank you for trusting us with your insurance needs!"
Nicole Mace
October 30, 2024
5
out of
5
rating by Nicole Mace
"Super friendly and personable staff! Brandie explained our policies, and any questions we had so we could easily understand. Love our new State Farm Agency!"
We responded:
"Thank you for the five stars, Nicole! We're so glad to hear that Brandie was able to explain everything clearly and make the process enjoyable for you. Our team is dedicated to providing a friendly and personalized experience. We’re thrilled to have you with us at State Farm and are here for any future questions or needs you may have!"
Tanya Stancil
October 30, 2024
4
out of
5
rating by Tanya Stancil
"The staff of Wayne Cottrell- State Farm Insurance Agency are very professional & helpful in meeting the needs for you and your family. Whether it's car, life or renters insurance they will assist you to receive all & what's best for you & your families need. I'm a continual customer, dating back to 2014 & they have always been of a great assistance to me. Mrs. Brandi & Mrs. Azira are such beautiful souls & a pleasure to work with. We have more than a agent/ client provider relationship, I embrace the bond we have formed. 🙌🏾🎯♥️🙏🏾🫂"
We responded:
"Thank you so much for your heartfelt review, Tanya! We’re honored to have such a loyal customer like you, and to hear how our team, especially Brandi and Azira, has made such a positive impact on your experience. Building strong relationships with our clients is important to us, and we’re thrilled that you feel that bond. If there is anything we can do to earn that fifth star, please let us know! Thanks again!"
Pam Hanson
October 30, 2024
5
out of
5
rating by Pam Hanson
"I recently transferred my vehicle insurance to State Farm, and I couldn’t be happier with the service! The process was fast and efficient, and Brandie was incredibly helpful throughout. She made sure everything was set up as quoted, and I received my auto policy and permanent ID cards in the mail shortly after. I highly recommend State Farm for their excellent customer service and smooth transition process. Thanks again, Brandie!"
We responded:
"Thank you so much, Pam, for your wonderful review! We’re thrilled to hear that your transition to State Farm was fast and efficient, and that Brandie was able to assist you so well. She truly goes above and beyond for our clients! Your recommendation means a lot to us, and we’re here for any future needs you may have. Thanks again for choosing State Farm!"
Jennifer Gilmore
October 30, 2024
5
out of
5
rating by Jennifer Gilmore
"Azira is one of the most patient, attentive, and helpful people here! She's truly there for you!"
We responded:
"Jennifer, thank you for your kind words! We’re so glad to hear that Azira has provided you with such attentive and helpful service. She truly cares about our clients and is always ready to assist. If you need anything else, don’t hesitate to reach out!"
S. L. Sherrill
October 29, 2024
5
out of
5
rating by S. L. Sherrill
"Debbie and I have been very satisfied with our insurance through Wayne. Always helpful."
We responded:
"Thank you so much! I'm glad to hear that you and Debbie have been satisfied with your insurance. It’s always a pleasure to assist you, and I’m here whenever you need help. If you have any questions or need anything in the future, just let me know!"
Pete Rowland
October 29, 2024
5
out of
5
rating by Pete Rowland
"I have been with Wayne Cottrell for over 20 years. He and his staff are very professional and provide excellent service and advice. My most recent interaction with Deb was great, she was very informative and took the time to listen to my concerns. Highly recommend."
We responded:
"Thank you so much for your kind words! I truly appreciate your loyalty over the years, Pete. It’s wonderful to hear that you had a great experience with Deb—our team is dedicated to providing excellent service and support. Your recommendation means a lot to us! If you ever need anything, don’t hesitate to reach out."
Keith Gleason
October 11, 2024
5
out of
5
rating by Keith Gleason
"Wayne is my guy. Great service by everyone in his offices."
We responded:
"Thanks Keith! I appreciate your kind words for my team and I. I'm glad we could provide you great service, and I look forward to working with you again whenever you need further assistance!"
Syreeta Mullen
October 10, 2024
5
out of
5
rating by Syreeta Mullen
"Good morning my name is Syreeta. I had a small incident of me avoiding hitting a deer, doing that made me earn 3 points on my insurance, I’ve never had a ticket, and never been into an accident. I’ve been with Progressive over 20 years & they increased my insurance from $235-$485. I spoke with Joy Newcombe & let me say this lady saved me money, she didn’t care if she didn’t make a sale she went the extra mile by making sure I understood my coverage & even asked was I comfortable with my rate & coverage. I even let Joy no @ first that there was a company cheaper & she had me email her a copy of the policy to make sure I was getting all my savings. To make a long story short this was a great customer experience for me, & I just felt so comfortable talking to Joy & she made my mind @ ease. She understood my situation & she was impressive, if I had to refer anybody I would recommend Joy."
We responded:
"Thank you so much for sharing your experience with our agency, Syreeta! I'm sorry to hear about your troubles, but I'm glad that Joy was able to make things right for you. My team and I always strive to provide excellent customer service, so I am pleased to hear how caring and thorough Joy has been while assisting you. We greatly appreciate your recommendation!"
Kelly Young
October 1, 2024
5
out of
5
rating by Kelly Young
"Deb and Joy were wonderful to work with! They were very responsive and no question was too little to address. They led us through the process easily and I would def recommend them. Excellent customer service!"
We responded:
"Thank you for the positive comments and great rating, Kelly! My team and I strive to provide excellent customer service, so I am pleased to hear that you had such a great experience with our agency. I'll be sure to pass your feedback along to Deb and Joy!"
Cris Jara
September 26, 2024
5
out of
5
rating by Cris Jara
"I recently had the pleasure of working with Deb S. and I couldn't be more satisfied with the experience. From the start, she was incredibly engaging, taking the time to thoroughly understand my needs and offering tailored solutions that fit perfectly. Deb's approachable nature made the process seamless and stress-free. She went above and beyond to ensure I was informed at every step, providing clear explanations and prompt responses to all my questions. I highly recommend Deb S. for anyone looking for a personable and professional insurance experience!"
We responded:
"Cris, thank you so much for this wonderful review of our team member Deb! You're right, she always goes above and beyond to ensure her clients know everything they need to know, and she always finds them the perfect solutions with a smile on her face. I'll be sure to share your praises with her. Thank you for your recommendation!"
Lena & Thomas Anderson
September 6, 2024
5
out of
5
rating by Lena & Thomas Anderson
"Curtis Gardiner has been exceptional! He made our entire Car Insurance and Home Insurance process seamless and stress-free. He is knowledgeable, and responsive, and always went the extra mile to give us details about any questions. He explained the ins and outs of those things we weren't sure of clearly. I highly recommend Curtis to anyone looking for a reliable and dedicated insurance agent!"
We responded:
"Thank you so much for sharing your experience, Lena and Thomas! We’re delighted to hear that Curt made the process of securing your car and home insurance so seamless and stress-free. His dedication to being knowledgeable, responsive, and thorough really shines through in everything he does. We're so glad that his clear explanations put your mind at ease. Both your recommendation means a lot, and we’re proud to have Curt as part of our team. If you ever need anything in the future, don’t hesitate to reach out!"
Gilberto Guitarte
September 6, 2024
5
out of
5
rating by Gilberto Guitarte
"What I like the best, is to be able to get an immediate response back to me, and Ms Debra Shockley is an absolute pleasure to speak with and solve any problems or clarify any doubts I may have. A great team member at Wayne's!"
We responded:
"Gilberto, thank you for your wonderful feedback! I’m thrilled to hear that you’ve had such a positive experience with Debra. She truly is an invaluable member of our team, and I’m glad her responsiveness and ability to address your concerns have made a difference. We’re always here to assist you, and your kind words mean a lot to us!"
Micaela Smith
September 4, 2024
5
out of
5
rating by Micaela Smith
"Posting on the behalf of my Mother: Jean D. - She was very pleased and happy with her service today with the assistance of Azira! She mentioned that you did an excellent job assisting her with a situation that she had going on. She really appreciated the help. Thanks again."
We responded:
"Thank you for sharing your mother Jean's feedback! We’re so glad to hear that she was pleased with the service she received from Azira. It’s wonderful to know that Azira was able to assist her effectively and make a positive impact. We truly appreciate Jean's kind words and your taking the time to let us know. If there’s anything more we can do to assist in the future, please don’t hesitate to reach out. Thanks again!"