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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelly Young

October 1, 2024

5  out of  5
rating by Kelly Young
"Deb and Joy were wonderful to work with! They were very responsive and no question was too little to address. They led us through the process easily and I would def recommend them. Excellent customer service!"
We responded:
"Thank you for the positive comments and great rating, Kelly! My team and I strive to provide excellent customer service, so I am pleased to hear that you had such a great experience with our agency. I'll be sure to pass your feedback along to Deb and Joy!"
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Cris Jara

September 26, 2024

5  out of  5
rating by Cris Jara
"I recently had the pleasure of working with Deb S. and I couldn't be more satisfied with the experience. From the start, she was incredibly engaging, taking the time to thoroughly understand my needs and offering tailored solutions that fit perfectly. Deb's approachable nature made the process seamless and stress-free. She went above and beyond to ensure I was informed at every step, providing clear explanations and prompt responses to all my questions. I highly recommend Deb S. for anyone looking for a personable and professional insurance experience!"
We responded:
"Cris, thank you so much for this wonderful review of our team member Deb! You're right, she always goes above and beyond to ensure her clients know everything they need to know, and she always finds them the perfect solutions with a smile on her face. I'll be sure to share your praises with her. Thank you for your recommendation!"
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Lena & Thomas Anderson

September 6, 2024

5  out of  5
rating by Lena & Thomas Anderson
"Curtis Gardiner has been exceptional! He made our entire Car Insurance and Home Insurance process seamless and stress-free. He is knowledgeable, and responsive, and always went the extra mile to give us details about any questions. He explained the ins and outs of those things we weren't sure of clearly. I highly recommend Curtis to anyone looking for a reliable and dedicated insurance agent!"
We responded:
"Thank you so much for sharing your experience, Lena and Thomas! We’re delighted to hear that Curt made the process of securing your car and home insurance so seamless and stress-free. His dedication to being knowledgeable, responsive, and thorough really shines through in everything he does. We're so glad that his clear explanations put your mind at ease. Both your recommendation means a lot, and we’re proud to have Curt as part of our team. If you ever need anything in the future, don’t hesitate to reach out!"
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Gilberto Guitarte

September 6, 2024

5  out of  5
rating by Gilberto Guitarte
"What I like the best, is to be able to get an immediate response back to me, and Ms Debra Shockley is an absolute pleasure to speak with and solve any problems or clarify any doubts I may have. A great team member at Wayne's!"
We responded:
"Gilberto, thank you for your wonderful feedback! I’m thrilled to hear that you’ve had such a positive experience with Debra. She truly is an invaluable member of our team, and I’m glad her responsiveness and ability to address your concerns have made a difference. We’re always here to assist you, and your kind words mean a lot to us!"
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Micaela Smith

September 4, 2024

5  out of  5
rating by Micaela Smith
"Posting on the behalf of my Mother: Jean D. - She was very pleased and happy with her service today with the assistance of Azira! She mentioned that you did an excellent job assisting her with a situation that she had going on. She really appreciated the help. Thanks again."
We responded:
"Thank you for sharing your mother Jean's feedback! We’re so glad to hear that she was pleased with the service she received from Azira. It’s wonderful to know that Azira was able to assist her effectively and make a positive impact. We truly appreciate Jean's kind words and your taking the time to let us know. If there’s anything more we can do to assist in the future, please don’t hesitate to reach out. Thanks again!"
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Marcelo Orsi

August 15, 2024

5  out of  5
rating by Marcelo Orsi
"I am pleased with the service provided by State Farm, and how great experience I’ve had with Joy from the office. Even after moving states she’s always been willing to help me, and my family finding the best options for our insurance services. I’m very grateful to all the office team of Wayne Cottrell State Farm, and specially to the agent Joy for all the help and attention invested on us. Marcelo Orsi"
We responded:
"Thank you so much for your kind words, Marcelo! I’m thrilled to hear that you’ve had a great experience with Joy and our office team, even after your move. It’s our goal to provide exceptional service and support, no matter where you are. We’re grateful for your trust and are pleased that we could help you and your family find the best insurance options."
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Alex Ankney

August 7, 2024

5  out of  5
rating by Alex Ankney
"Deb was very kind and thoughtful during the whole process for us getting life insurance. She helped us figure out what was best for our family. She really is great!"
We responded:
"Thank you, Alex! We’re thrilled to hear that Deb provided such thoughtful and supportive service during your life insurance process. Her dedication to helping you find the best coverage for your family is truly appreciated."
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Scott Benson

July 26, 2024

5  out of  5
rating by Scott Benson
"Highly recommend Wayne and team!"
We responded:
"Thank you for such a great review and recommendation, Scott! My team and I strive to provide excellent customer service, so I am pleased to hear that you had such a great experience with our agency. "
Profile photo of Olutoyosi Coker (Toyosi)

Olutoyosi Coker (Toyosi)

July 25, 2024

5  out of  5
rating by Olutoyosi Coker (Toyosi)
"My experience getting my home and car policy set-up was so smooth and easy. I was able to submit everything and communicate with the insurance agent Curtis Gardiner all via email. He made the process extremely easy to go through, and I'm very happy with the plan that I chose. He was also prompt and responsive which was very beneficial during the closing process for our home. Thanks for all your help Curtis!"
We responded:
"Toyosi, thank you! We’re thrilled to hear that setting up your home and car policies was smooth and easy. It’s great to know that Curt made the process seamless through email communication and was prompt and responsive, especially during your home closing. We’re delighted you’re happy with your plan. Thanks again for your kind words!"
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Robin Wilkerson

July 24, 2024

5  out of  5
rating by Robin Wilkerson
"Curt has helped me with renters and auto insurance. He is great to work with and very knowledgeable of the process and requirements for obtaining NC driver’s license, tags, title, etc. He saved me a bunch of missteps."
We responded:
"Robin, we're delighted to hear that Curt has been so helpful with your renters and auto insurance needs. It’s great to know that his knowledge of the process and requirements for obtaining an NC driver’s license, tags, and title has been valuable to you. We're glad he could save you from any potential missteps."
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Mind Your business

July 11, 2024

5  out of  5
rating by Mind Your business
"I want EVERYONE to know that Azira Taylor made my year!!! I called this morning July 11,2024 just frustrated and tired concerning an incident with my husbands truck. We kept getting wrong information from rental car company, losing information and having to redo the reservation 3 times!! I call Wayne’s office and God Blessed is ALL with MS. TAYLOR!! She said I will call for you I will handle this for you! And I am talking to a State Farm rep as I write this!!! MS. TAYLOR TRULY HANDLED IT!!! I told her I feel like you’re my mama making everything better!!! The call was telling me it was all taken care of!!! I said to MS. TAYLOR THANK YOU MAMA as I knew she was going to help me as she promised!!! Well I have 2 mama ‘s now and @ Wayne Cotttrell MS.TAYLOR IS TRULY AN ASSET TO STATE FARM!! And WE ARE FAMILY FOR LIFE!!! If you need insurance CALL WAYNE!!! You will love him too!!!! A million THANK YOU’S!!!!! I am a real customer and STATE FARM IS THE BEST COMPANY WE HAVE EVER HAD!!!!!! Revva Black"
We responded:
"Thank you so much for your heartfelt review, Revva! We are overjoyed to hear how Azira turned a frustrating situation into a positive experience for you. It's wonderful to know that she went above and beyond to resolve the issues with the rental car company and provide the support you needed. Your words truly capture the dedication and care she puts into her work. We strive to treat our customers like family, and it's clear that Azira embodies this spirit. We are incredibly grateful for your kind words and your trust in us. Your satisfaction and peace of mind are our top priorities. Thank you for being a part of our State Farm family, Revva. We are here for you whenever you need us, and we look forward to continuing to serve you! "
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Sylvia Greene

June 29, 2024

5  out of  5
rating by Sylvia Greene
"Brandy is super helpful and knowledgeable about our car and home insurance policies."
We responded:
"Sylvia, thank you for your review! We're delighted to hear that Brandie has been so helpful and knowledgeable in assisting you with your car and home insurance policies. We strive to provide exceptional service and are here to support you with any questions or needs you may have."
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Julio c Cuevas

June 28, 2024

5  out of  5
rating by Julio c Cuevas
"I really appreciate Lisa and Azira They’ve been helping me a lot. I really bless to have them as my agent insurance. I cannot complain. I just said wonderful things to them and say thank you for everything you do for me helping me and my situation is going on and you always there to help me and give me advice and I really appreciate everything That you do for me thank you thank you thank you"
We responded:
"Thank you so much for your heartfelt review, Julio! We're delighted to hear that Lisa and Azira have been such a tremendous help to you. Providing excellent service and support to our clients is our top priority, and we're grateful for your kind words of appreciation."
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Tomshawn McClarain

June 26, 2024

5  out of  5
rating by Tomshawn McClarain
"Ms Taylor very nice understanding talking with me about quotes and rates things that I didn't know very knowledgeable about her job"
We responded:
"Tomshawn, thank you! We're delighted to hear that Azira provided a pleasant and informative experience while discussing quotes and rates with you. Her knowledge and expertise were evidently beneficial in helping you navigate through the details. We'll be sure to convey your kind words to Azira."
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Jennifer Hulsey

June 26, 2024

5  out of  5
rating by Jennifer Hulsey
"10 plus stars to Brandie for her prompt and caring service in purchasing additional car insurance at State Farm for my son. You "rock" girl!"
We responded:
"Jennifer - Thank you for your 5 Star rating!"
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Mike Bliss

June 25, 2024

5  out of  5
rating by Mike Bliss
"I have been a customer of State Farm for many years and have always been satisfied with the service. I could go out and bid for maybe something cheaper but the peace of mind I have knowing State Farm and Wayne Cottrell have my back is not worth the change. Recently I totaled my vehicle and Wayne personally made certain that I received a fair payout. You can't get that from an Emu. I am a State Farm customer for life."
We responded:
"Mike, I'm glad to hear that you've been consistently satisfied with our service over the years. It's wonderful to know that the peace of mind we provide is valued, and I'm especially pleased that I could assist you personally when you totaled your vehicle. Ensuring you received a fair payout was a priority, and I'm happy I could help. Thank you! "
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Deunta W

June 24, 2024

5  out of  5
rating by Deunta W
"Katy, Azira and Wanye are absolutely good people first and great to work with professionally. I use them for all of my insurance needs and they answer my questions thoroughly. It is hard to find good people to work with that you can trust in your time of need. Thank you for being trusted advisors and professional help when needed. May God continue to bless you all in your business."
We responded:
"Thank you so much for your heartfelt review, Deunta! We’re truly grateful for your kind words and for trusting us with all your insurance needs. It’s wonderful to hear that Katy, Azira, and I have been able to provide you with thorough and reliable service. Your trust and support mean a lot to us, and we are committed to being there for you whenever you need us. May God continue to bless you as well. "
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Tracy Perina

June 24, 2024

5  out of  5
rating by Tracy Perina
"Wayne Cottrell and staff are the best. Been with them for many years and I couldn't be more pleased. Katy & Joy are always a pleasure to work with, they’re both professional and personable! The other folks are great as well. I love that when I call I’m not just a number or a “sale” but treated as a person with individual needs. So rare to find this days. Highly recommend Wayne and his staff. Too notch!"
We responded:
"Thank you so much, Tracy! I'm thrilled to hear that my staff and I have provided you with exceptional service over the years. Katy, Joy, and the entire team take pride in being both professional and personable, ensuring that each client feels valued and understood. Your feedback about being treated as an individual with unique needs means a lot to us, and we're committed to maintaining this personalized approach."
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Kennedy Joseph

June 19, 2024

5  out of  5
rating by Kennedy Joseph
"Wayne Cottrell State Farm is one of the better State Farms. I highly recommend them based on competency and responsiveness. Shout out to Azira for being the bomb! They're great."
We responded:
"Thank you so much, Kennedy, for your wonderful review! We're delighted to hear that you had a positive experience with us and specifically want to shout out Azira for her outstanding service. Competency and responsiveness are key to our service philosophy, and we're thrilled that Azira exemplified these qualities."
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Randi Baines

June 13, 2024

5  out of  5
rating by Randi Baines
"Brandie has been incredible. This is my first time being on my own car insurance and she has made the transition so easy for me and I am very grateful for all of her help."
We responded:
"Randi, thank you so much for your kind words! We're thrilled to hear that Brandie has been able to make your transition to your own car insurance smooth and easy. We understand how important it is to feel supported during such a significant change, and it's wonderful to know that Brandie provided the assistance you needed. We appreciate your feedback and are grateful for your trust in our services. Safe driving! "
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Jenafur Maher-Bernard

May 29, 2024

5  out of  5
rating by Jenafur Maher-Bernard
"Azira Taylor is amazing! She is on the ball and so very helpful! It is so nice when someone makes your life easier especially when you are bogged down by paperwork doing a loan refinance. Azira Taylor answered all my questions and more and even contacted the mortgage company saving us time and money! Thank You!"
We responded:
"Thank you, Jenafur, for your glowing review! We're delighted to hear that Azira was able to provide you with such amazing assistance during your loan refinance process. It's wonderful to know that she was on the ball and went above and beyond to make your experience as smooth as possible. We understand how overwhelming paperwork can be, and we're glad Azira was able to answer all your questions and even contact the mortgage company on your behalf, ultimately saving you time and money."
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Anthony Protano

May 25, 2024

5  out of  5
rating by Anthony Protano
"I highly recommend Wayne Cottrell - State Farm Insurance. I have been with State Farm for over 25 years and during that time I have had very good agents (and a few so so) but I must say that Curtis (Curt) Gardiner went way above working with me to review my policies. Curt is a well versed, professional and talented agent. He spent over an hour with me reviewing my polices, explaining other options and recommending potential changes. Throughout our meeting I felt confident that Curt knew all the in’s and outs of the insurance world and thus I now better understand my polices and what coverages I have. Give Curt a call to review your insurance policies. I’m confident you’ll appreciate his knowledge and insights. You can’t go wrong with Wayne Cottrell - State Farm Insurance!!"
We responded:
"Anthony, your feedback truly means the world to us, thank you! It's been a privilege serving you for over 25 years, and I'm delighted to hear about your positive experience with Curt. Curt's dedication to understanding your needs and providing valuable insights during your policy review exemplifies the level of service we strive for. Your trust in Curt's expertise is invaluable, and I'm grateful for your recommendation."
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Danielle Long

May 23, 2024

5  out of  5
rating by Danielle Long
"I genuinely have enjoyed the service Wayne Cottrell State Farm team on Ramble Way in Raleigh provides. Every interaction I’ve had online, on the phone, or in person with members of the team there have been so kind, prompt, and with demonstrated expertise (Azira, Lisa, and Kurt, come to mind). A recent car accident also help me see how the product and team delivers great service. And the office looks great! So fun to see “Jake with State Farm” in the lobby, as well. I’ve asked for his autograph."
We responded:
"Thank you so much for your heartfelt review! I'm thrilled to hear that you've genuinely enjoyed the service provided by my team. Providing exceptional service and building meaningful relationships with our clients is what we strive for every day. I'm glad to hear that Azira, Lisa, and Curt have consistently demonstrated kindness, promptness, and expertise in all your interactions. Your positive feedback means the world to us. I'm also pleased to know that our team was able to provide great service during your recent car accident. Ensuring that you receive the support you need during challenging times is one of our top priorities."
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Gene Stallings

May 16, 2024

5  out of  5
rating by Gene Stallings
"Brandie Stallings is very helpful and very knowledgeable! Be sure to reach out to her for your Insurance needs!"
We responded:
"Thank you so much, Gene, for your positive review! We're delighted to hear that Brandie Stallings provided you with such helpful and knowledgeable service. We agree—she's an excellent resource for all your insurance needs. If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!"
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Kari Yarwood

May 15, 2024

5  out of  5
rating by Kari Yarwood
"I have recently moved and changed my insurance with State Farm from homeowner’s insurance to renter’s insurance. Azira Taylor, Joy Newcombe and Lisa at Wayne Cottrell’s office in Raleigh, NC were all extremely helpful to me in changing my policy and getting the appropriate documentation to my new apartment manager and the manager of my storage unit. Thank you!"
We responded:
"Kari, I truly appreciate your feedback! It's fantastic to hear that Azira, Joy, and Lisa provided such valuable assistance during your transition from homeowner's to renter's insurance. Their support in obtaining the necessary documentation for your new apartment and storage unit underscores our commitment to exceptional service."